Ordering and Payment
To place an order, simply browse our catalog, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping details, and make the payment.
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other popular payment gateways. You can view the full list of accepted payment methods at checkout.
Yes, you can change or cancel your order within a certain timeframe. Please contact our customer service team as soon as possible with your order number. Once the order has been processed or shipped, we cannot make changes or cancellations. Normally we process our orders within 8 hours after the order confirmation.
Yes, it is safe. We use secure encryption technology to protect your personal and payment information during the transaction process.
Shipping and Delivery
We offer standard and express shipping options. Delivery times and costs vary depending on your location and the shipping method selected at checkout.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Yes, we ship to many countries worldwide. International shipping costs and delivery times will be calculated at checkout based on your location.
If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number. We will investigate the issue and provide you with an update as soon as possible.
Returns and Refunds
We offer a 5-day return policy on most items. To be eligible for a return, items must be unused and in their original packaging. Certain items, such as perishable goods and custom orders, are not eligible for return.
To initiate a return, please contact our customer service team with your order number and the reason for return. We will provide you with instructions and a return shipping label if applicable.
Refunds are processed within 7-10 business days after we receive and inspect the returned items. The refund will be issued to the original payment method used for the purchase.
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and photos of the issue. We will arrange for a replacement or refund as soon as possible.
Account and Privacy
To create an account, click on the “Sign Up” button at the top of our homepage, and fill in the required information. Having an account allows you to track your orders, save your shipping addresses, and enjoy a faster checkout process.
If you forgot your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via the email associated with your account.
We take your privacy seriously. We use industry-standard encryption to protect your personal and payment information. For more details, please review our Privacy Policy.
To update your account information, log in to your account, navigate to the account settings, and make the necessary changes. Remember to save your updates.
Product Information
We strive to display the images of our products as accurately as possible. However, the actual colors you see may vary depending on your monitor or device settings.
Yes, many of our products come with a manufacturer’s warranty. The warranty details are provided on the product page. If you have any warranty-related questions, please contact us.
Yes, we offer custom orders for certain products. Please contact our customer service team with your specifications, and we will do our best to accommodate your request.
Customer Support
You can reach our customer support team via email at support@rajeebtech.ae, by phone at +971 55 157 9784, or through our live chat feature on the website. Our support hours are Monday to Saturday, 9 AM to 6 PM (UAE).
We value your feedback. You can leave a review on the product page, fill out our customer satisfaction survey, or contact our customer service team directly.
Promotions & Discounts
You can stay informed about our latest sales and promotions by subscribing to our newsletter, following us on social media, or regularly checking our website’s homepage.
Technical Issues
If you encounter any technical issues while using our website, please try clearing your browser cache and cookies, or try using a different browser. If the issue persists, contact our customer service team for assistance.
Enabling cookies varies by browser. Generally, you can find this option in your browser settings under privacy or security. For detailed instructions, please refer to your browser’s help section.
If you have any other questions, please don’t hesitate to contact us. We’re here to help!